Legal

Refund Policy

Effective 15 June 2026

We offer a fully feature-complete 7-day free trial, no payment required. Because you can evaluate everything before paying, sales are generally final — but we are reasonable, and your statutory rights are unaffected. If something is wrong, email us.

Free trial first

Every license includes a 7-day free trial that is fully feature-complete. We encourage you to use it thoroughly before purchasing. The trial exists so you can evaluate DuplicoTrade — including compatibility with your broker, prop firm, and workflow — with zero financial risk.

General policy

Because DuplicoTrade is a digital product delivered immediately on purchase, and because a full free trial is available beforehand, sales are generally final. We do not normally issue refunds for:

Change of mind after purchase.
Incompatibility with a broker, prop firm, or workflow that could have been evaluated during the trial.
Partial use of a license period.
Trading losses of any kind. DuplicoTrade is a tool and we are not responsible for trading outcomes — see our Terms of Service.

When we will refund

We will issue a refund if:

You were charged in error (duplicate purchase or billing mistake).
The app has a critical defect that prevents it from functioning as described and we are unable to resolve it within a reasonable time.
You request a refund within 48 hours of purchase and have not activated your license key.

Statutory rights

We are the seller of record for all purchases, and payments are processed by our payment processor, Stripe. We handle refunds directly. Where you are entitled to a statutory right of withdrawal or cancellation (for example, certain consumers in the EU/EEA and UK), that right applies regardless of this policy. Where you consent to immediate delivery of digital content at checkout, you may waive a statutory withdrawal right to the extent the law allows. Refund processing typically takes 5–10 business days depending on your bank or card issuer.

Version upgrades

Your license covers all updates within the major version you purchased (e.g. v1.x). When a new major version is released, existing customers receive a 50% upgrade discount. Upgrade purchases follow this same refund policy.

How to request a refund

Email support@duplico.trade with your order number and a brief description of the issue. We respond within 2 business days.